Privacy Policy

Last Updated: June 23, 2025

1. Introduction

Capital Synergy Campervan Rentals ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website capitall-synergyy.com or use our campervan rental services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Driver's license information and driving history
  • Payment information (credit card details, billing address)
  • Emergency contact information
  • Travel preferences and rental history
  • Communications with our customer service team

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and managing your campervan rental bookings
  • Verifying your identity and driving eligibility
  • Processing payments and preventing fraud
  • Providing customer support and responding to inquiries
  • Sending booking confirmations and important updates
  • Improving our website and services
  • Marketing communications (with your consent)
  • Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

  • Payment processing companies
  • Insurance providers
  • Vehicle tracking and roadside assistance services
  • Website hosting and analytics providers
  • Customer support platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Investigate suspected fraud or violations of our terms
  • Respond to emergencies involving personal safety

5. Data Security

We implement appropriate security measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure servers with access controls
  • Regular security audits and updates
  • Employee training on data protection
  • PCI DSS compliance for payment processing

6. Your Rights and Choices

Under Australian Privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Withdraw consent for data processing
  • File a complaint with the Office of the Australian Information Commissioner

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Our Cookie Policy provides detailed information about:

  • Types of cookies we use
  • How to manage your cookie preferences
  • Third-party analytics and advertising cookies

You can control cookies through your browser settings or our cookie consent manager.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Active customer accounts: Until account closure plus 7 years
  • Booking and payment records: 7 years for tax and legal compliance
  • Marketing communications: Until you unsubscribe
  • Website analytics: Up to 24 months

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the Australian Government
  • Standard contractual clauses
  • Certification schemes and codes of conduct

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: +61-2-8123-4567
  • Mail: Capital Synergy Campervan Rentals
    245 Collins Street, Melbourne, VIC 3000, Australia

13. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with these principles and applicable Australian privacy laws.